Refund policy

  • New, unworn, and unwashed merchandise may be returned for a full refund or store credit within 30 days, with proof of purchase.
  • Merchandise must be in original condition, with all tags and liners still attached; untagged items should be returned with original packaging.
  • Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns and must be preapproved.
  • Items marked Final Sale cannot be returned.
  • Ruby Ribbon Purchases not purchased from True Embrace will not be eligible for return or a store credit.
  • Online orders may be returned by mail at customers expense. Original shipping fees will not be refunded.
  • Combined returns are prohibited.
  • Return labels for APO/FPO addresses cannot be generated.
  • Returns by mail are subject to a $6.00 return processing fee, which will be deducted from your refund.
  • There are several ways to avoid this shipping fee:
    • If you select Store Credit as your method of return payment, the fee will be waived.

 

Returns Process & Refunds

  • Once you have completed your return online, you will be emailed your return confirmation
    • Your package can be dropped off at USPS and UPS locations within 14 days from creating your label.
  • Once your return is received and inspected, we will notify you if your return is accepted or declined.
    • This process can take up to 7 business days from the date your return tracking information shows delivered.
    • Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
    • Where returns are processed for store credit, credit will be issued once your return order is received, and sent to the email used to make the original purchase.
    • If the shipment does not contain the product in new condition, we reserve the right to void the credit or, if the credit has been used, charge your original payment method for the used credit.
    • Gift returns exchanged for store credit will be issued as store credit to the gift recipient, once the return order is in transit back to us.
    • Ruby Ribbon Purchases not purchased from True Embrace will not be eligible for return or a store credit.